Responsible gambling: signs and safer steps

Gambling involves risking money on an uncertain outcome. It is not a way to earn money and cannot solve money problems. Treat any money you spend as money you may lose.

Signs that gambling is becoming a problem

Look for changes in what you do, not just how you feel. Warning signs include:

• spending more than you planned, or increasing the amount you stake to try to recover losses;
• gambling with money needed for bills, food or other essentials;
• borrowing money, selling possessions or using credit to continue gambling;
• hiding gambling or losses from people close to you;
• repeatedly trying to stop or cut down, then returning to gambling;
• spending more time gambling than intended, or neglecting work, study, sleep or relationships because of it;
• feeling compelled to keep gambling after a loss, or becoming distressed when you cannot gamble.

One sign is enough to pause and take action. You do not need to wait for debts or other serious consequences.

What you can do now

If you are gambling on Gransino Casino, stop playing and do not deposit more money. Sign out of your account. Use the account’s financial limit controls to restrict future spending. Remote gambling operators must prompt new customers to set a financial limit before their first deposit and provide accessible account-level controls.

If you need to prevent yourself from gambling through that operator, use its self-exclusion tool. UKGC-licensed casinos must provide self-exclusion and other responsible gambling tools. Follow the operator’s instructions and check what the exclusion covers before you confirm it.

To ask for help using account controls or self-exclusion on this site, contact [email protected]. You can also tell someone you trust what is happening and ask them to stay with you while you stop access to the account. Do not borrow money or gamble further to try to recover losses.

Where to turn

Start with the gambling operator. Use its responsible gambling or account-support section to set limits or request self-exclusion. If a tool is difficult to find or does not work, contact the operator and ask for the relevant account restriction to be applied.

If you cannot resolve a complaint with the operator, UKGC licensees must provide an internal complaints process and access to an approved Alternative Dispute Resolution (ADR) service. Ask the operator for its complaints procedure and the details of the ADR service available for your complaint.

No external gambling-support organisation or verified contact details are listed here. Do not rely on an unverified phone number or website. The operator’s account tools and complaints information are the concrete routes available through this site.

Age and safer gambling controls

Operators must verify your age before allowing you to deposit into a gambling account. The legal minimum age applies; do not gamble if you are below it.

Rules also restrict how online slots work in Britain: autoplay is banned, and a slot game cycle cannot start again until at least 2.5 seconds have elapsed from the start of the previous cycle. The maximum total stake in an online slots game cycle is £2 if you are under 25 and £5 if you are 25 or older.

These controls limit some features of gambling; they do not make gambling safe or profitable. If you recognise the warning signs above, stop and use the account restrictions rather than relying on game rules to control your spending.